CUSTOMER SERVICE FAQS

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1. Where can I purchase INSPR?

INSPR is available for purchase at our INSPRNY.com online store, Macys.com, and select Macy’s stores. Please see below for a complete list of Macy’s locations:

 

Los Angeles, CA    

Century City Mall
Orange County, CA   Westminster Mall
San Francisco, CA   Hillsdale Mall
Ft. Laurderdale, FL     Galleria Mall
Boston, MA       North Shore Mall
Detroit, MI                   Twelve Oaks Mall
New York, NY   Herald Square
Las Vegas, NV   Fashion Show Mall
Pittsburgh, PA         Ross Park Mall
San Antonio, TX         North Star Mall

Seattle, WA       

Alderwood Mall

 

2. Can I order by telephone?

Currently, any item purchased on INSPRNY.com is available through online order only.

 

3. Do I need to register for an account to place an order?

We do not require customers to register for an account to place an online order, but encourage you to do so. A registered account ensures a faster check-out, saves your address information, and allows you to review your order history.

 

4. What size should I order?

Please click here for a complete size breakdown or email [email protected] for additional sizing recommendations.

 

5. Will INSPR have seasonal sales?

Our product is limited edition, so act fast! We do not reorder sizes, so once sold-out, the item will not return.

 

6. What payment methods does INSPR accept?

We accept all major forms of payment, including PayPal + PayPal Credit.

 

7. Is my personal information kept private?

We take data protection very seriously.  You can request any personal information stored by us to be deleted at any time by contacting us at [email protected]. Read more about our Privacy Policy.

 

8. How will I know if you have received my order?

Immediately following your purchase, you receive an email confirmation. A corresponding tracking number for your package will be sent upon shipment.

 

9. How do I change or cancel my order?

Please email [email protected] with your cancellation request. This request must be submitted within the first 30 minutes after completing your order. If you cancel your order after it has been shipped, please follow our Return Policies & Procedures.

 

10. Do you ship internationally?

INSPR offers international shipping. Some exclusions may apply.

 

11. How do I return or exchange an item?

Read our return policy.

 

12. Can I exchange an INSPR online purchase at Macy’s in-store?

Unfortunately, INSPRNY.com purchases cannot be exchanged at a Macy’s location. If you are looking for a different item, we are happy to process your online return and help you with a new purchase.

 

13. How do I contact Customer Care?

Our customer care team is available 5 days a week, Monday - Friday, from 9AM – 6PM EST. Please email [email protected] for any customer service inquiries.

 

14.  Do you offer gift cards?

As of now, we don’t offer gift cards as an option.

 

THE COLLECTION IS HERE!